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Displaying 1–15 (of 463)

Title Date
IVR: A Foretold Death?

 Summary
 All technology serves a purpose; and most technology has a lifecycle that includes a beginning, a peak, and then a decline. Like other technologies, interactive voice response systems (IVRs) are no exception. Beginning in the 1970s IVRs were useful because companies needed a cost-effective way to automate simple services on the most ubiquitous communication network of the time: the telephone. But alles hat ein endeeverything has an end. 		07-17-2010
It's Time to Track and Analyze the Voice of the Customer. Now What?

 Summary
 With the continual onslaught of information published and shared online, businesses are facing numerous challenges when it comes to analyzing and reporting on all the content by customers. Among those challenges is what type of reputation management or social media monitoring solution to use. There are four basic questions to ask yourself before diving into a text analytics solution to help you decipher, understand, and act on all the information youre gathering. 		07-17-2010
Antenna Guru: 'Get a Bumper and Learn the Vulcan IPhone Pinch'

 Summary
 Antenna expert Spencer Webb published a blog post on the iPhone antenna issue and found overnight, if fleeting, celebrity. He talks with Network World via his brand-spanking-new iPhone 4 (with bumper) about antenna mysteries. 		07-16-2010
Article: More Businesses Finding Customers on Social Sites

 Summary
 Smaller companies most successful at social acquisition 		07-15-2010
Q&A: What Is Artificial Intelligence?

 Summary
 Stanford professor Daphne Koller spoke with Digits about artificial intelligence and what we might see in the next few years. 		07-14-2010
Different takes here on FCC ruling

 Summary
 Lewis Lazare: Free speech just got a big vote of confidence from the United States 2nd Circuit Court of Appeals in New York. A ruling by the appeals court on Tuesday shot down a long-standing Federal Communications Commission policy that said a single, non-literal use of an expletive (on air) could be actionably indecent. 		07-14-2010
Business Intelligence Goes Mobile

 Summary
 Even before his company had finished developing its first mobile business intelligence application, Manoj Prasad was deep into planning the next one. 		07-14-2010
Sprint Puts Off WiMax Data Cap

 Summary
 Sprint Nextel saw subscriber behavior change after it introduced a 5GB monthly cap on its 3G data plans, and that's part of the reason the carrier is wary about capping data consumption on its 4G WiMax service, a company executive said Tuesday at the MobileBeat conference in San Francisco. 		07-14-2010
Mobile TV Stalls In China

 Summary
 Few willing to pay to use China multimedia mobile broadcasting service. 		07-13-2010
Sprint Might Build LTE Network, Merge With T-Mobile

 Summary
 Sprint CEO Dan Hesse recently said in an interview that the company is considering a switch to Long Term Evolution for its 4G network. He also said there's "logic" in a merger with T-Mobile. 		07-13-2010
How Call Centers Use Behavioral Economics to Sway Customers

 		07-13-2010
Blog: Slow Recovery Ahead for Total Media Ad Spending

 Summary
 eMarketer recently published its first ever worldwide ad spending projections, forecasting double-digit growth in the online space as the global economy continues to improve. That fast digital growth will be supported [...] 		07-13-2010
Metastorm Brings Workflow Modeling to the Cloud

 Summary
 Business process management software provider Metastorm offers cloud-based workflow modeling. 		07-13-2010
Cable's big risk: regulation

 Summary
 John Malone, chairman of Douglas County-based Liberty Media, was interviewed last week at the Allen & Co. Sun Valley media conference. 		07-13-2010
Using Voice of the Customer to Create Customer Experience Success

 Summary
 Most companies today, 62 percent according to Forrester Research, have a voice of the customer (VOC) program. The real opportunity, however, is adopting a more sophisticated approach to enterprise customer feedbackone that helps translates the customer voice into action. American Express, CDW, and Dell are three companies doing just that. In fact, these firms are so adept at VOC, they were selected as the winners of the Forrester Research 2010 Voice of the Customer Awards. Judging was based on five criteria: clarity of approach, business results, customer experience results, innovation, and lessons learned (i.e., the ability for other firms to learn from their approach). According to Andrew McInnes, an analyst in Forresters customer experience practice, the winning companies stood out for their outstanding ability to tie results directly to their customer feedback efforts, as well as for their innovative VOC practices. 		07-12-2010

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