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The Best in Healthcare Business Intelligence

Originally published julio 17, 2007

One can scarcely pick up a newspaper, listen to newscasts, scan the bookshelves or even talk with neighbors without reading or hearing something about the subject of healthcare today. Healthcare organizations of all types are under tremendous pressure to improve performance and the quality of the care they provide. At the same time, healthcare organizations must make their services financially affordable for patients, while still providing a decent return for shareholders or taxpayers. In short, healthcare organizations must improve the value of care.

Regardless of the type of organization, its mission, strategy and tactical initiatives, one resource is of key importance – data. All healthcare organizations are swimming in data. Sadly, much of this data is still locked in paper files, in stand-alone spreadsheets and desktop databases, in three-ring binders or even in people’s heads.  There is invaluable “intelligence” locked within this data, and healthcare organizations must focus on effectively using the data they already own.

Using Data Effectively

And, these organizations must go one step further and make this data available to the right decision-makers in the organization, at the right place, at the right time, for the right reasons. These “right” reasons include using data to:

  • Increase clinical quality and quality accreditation

  • Increase service quality

  • Improve patient satisfaction

  • Increase revenues

  • Support pay-for-performance programs

  • Reduce costs

  • Enhance capital investment decisions

  • Improve access to healthcare services and facilities

  • Staff smarter

  • Improve marketing messages

  • Meet special market challenges such as the rising tide of medical tourism

  • Increase the value of special initiatives within the organization such as lean events

  • Lead the way in the growing development of regional health information organizations (RHIOs)

Business Intelligence Value

The value of business intelligence is in using the same data across the organization for a variety of decisions on clinical performance, business performance and strategic as well tactical initiatives.  When ten people view data from ten different perspectives, its value increases exponentially through new insights, new answers as well as new questions.

The Business Intelligence Network ( is pleased to offer The Best in Healthcare Business Intelligence, a compilation of articles on the growing importance of analytics to all participants in the healthcare industry – providers, payers, purchasers, researchers, academia, public health, government agencies and, of course, patients. We invite you to peruse these articles for the valuable insights they contain, and be sure to share this information with others in your organization and with your peers in the healthcare industry.

The Best in Healthcare Business Intelligence presents a smorgasbord of different perspectives. You can read it straight through from appetizer to dessert, or pick and choose the tastiest topics first.  Either way, enjoy!

The Best in Healthcare Business Intelligence

Healthcare Business Intelligence: Get Started Now

Healthcare organizations need to progress quickly on the business intelligence maturity path in order to respond to the intense pressure from payers, purchasers, buying groups, governmental authorities and quality watchdog organizations.

Increasing Patient Satisfaction with Business Intelligence

Increasing patient satisfaction is a critical goal for healthcare organizations of all types, especially in these times of increased competition, scrutiny and demand for services. Business intelligence based on satisfaction analytics can help you compete.

Meeting the Challenge of Medical Tourism with Healthcare Business Intelligence

There are positive actions that can be taken to meet the challenge of medical tourism. In many ways, medical tourism is not a threat, but an opportunity.

How Chief Financial Officers Use Healthcare Business Intelligence

Faced with the unique complexities of healthcare provider organizations, savvy CFOs turn to business intelligence to measure, manage and improve performance.

Building a Truly Great Healthcare Business Intelligence Application

Using the data already owned to identify a mission, product and downstream actions is one of the best investments of time, money and effort that an organization can make

Using Business Intelligence to Achieve Goals of Retail-Based Clinics

There are several potential difficulties that must be proactively addressed if retail-based clinics are going to survive and prosper.

Business Intelligence: The First Product for RHIOs

Regional Health Information Organization (RHIO) membership could be one of the most important developments in your organizational strategy, and getting ahead of the analytical curve is one of your best strategic moves.

Healthcare Business Intelligence Triples the Value of Lean Initiatives

Strategic and tactical business intelligence increases the impact of lean initiatives.

Using Business Intelligence to Improve Healthcare Access

Healthcare providers don’t need to reinvent the wheel when it comes to improving access. They can use examples from other industries that have successfully used business intelligence to become more efficient, shed bureaucracy and reduce costs.

Prioritizing Healthcare Business Intelligence Applications

There are special considerations when prioritizing business intelligence applications in a healthcare environment, but fortunately there are only a few important ones.

Promoting Healthcare Business Intelligence Applications

To generate value, business intelligence applications must be embraced – and consistently used – by the user community.

How Chief Medical Officers Use Business Intelligence

Business intelligence provides improved information to support the evolving role and responsibilities of today’s chief medical officer.

Using Healthcare Business Intelligence to Improve Revenue Management

Healthcare providers must work with numerous payers, such as private insurance, governmental agencies, self-insured employers and patients who can pay, to actually get paid.

Five Steps to Healthcare Business Intelligence Success

Healthcare organizations embarking on business intelligence must strive for predictive analytics and dig into unstructured data for success.

Using Business Intelligence to Translate Healthcare Quality Measures into Value

Although cost is certainly a significant healthcare issue, providers must also consider the value of quality measures.

Healthcare Uses Business Intelligence to do Extraordinary Things

Accurate data drives business intelligence decisions and gets results.

How Business Intelligence Can Improve Patient Safety

Along with cost, efficiency, and availability, patient safety has become one of the key issues in healthcare today.

Using Business Intelligence to Enhance Healthcare Marketing

Business intelligence has a lot to offer clinical healthcare organizations in terms of crafting real, evidence-based marketing messages.

Healthcare Research and Business Intelligence

One of the best business intelligence applications for healthcare organizations is the patient registry repository. This one application provides both clinical value and business value.

Care Teams Reduce Costs with Business Intelligence

This article details the specific types of information being used by care teams for greater clinical effectiveness, efficiency, safety and cost-effectiveness and describes how this information can be used to continuously improve the team’s performance through business intelligence processes.

Predictive Analytics in Clinical Healthcare

This article details the specific dimensions of a patient encounter prediction and, more importantly, how such predictions can be used to support operational and strategic decisions for greater efficiency, safety and cost-effectiveness in clinical healthcare organizations.

Using Priority Conditions to Improve Business Intelligence

Combined with business intelligence, a priority conditions analytical application can be used in a number of ways to solve a variety of strategic, organizational and operational issues.

Business Intelligence: How Doctors Think and Work

This article discusses two essential ingredients for a business intelligence application and five ways to ensure that your application will be used to produce benefits for both the organization and the users.

Pay-for-Performance: Making it Pay Off

Proactively gathering, storing and using the wealth of clinical, financial and demographic information, both externally and internally, is essential to success.

Five Business Uses for Patient Registry Repositories

Five business uses for the patient registry repository stand out in terms of supporting greater effectiveness, quality and efficiency in clinical organizations.

Top 10 Business Intelligence Applications for Clinical Healthcare

This article describes how business intelligence applications enable organizations to meet the onslaught of demands for current and accurate information on performance, quality, safety, efficiency, effectiveness and, of course, costs.

To ensure that you don’t miss future articles on healthcare business intelligence, be sure to bookmark my Business Intelligence Network Healthcare Channel.

Thanks for reading!

SOURCE: The Best in Healthcare Business Intelligence

  • Scott WanlessScott Wanless

    Scott is the Healthcare Analytics Director for Cipe Consulting Group. He has more than 30 years of experience in business intelligence strategic planning, analytics application development and business analysis across numerous industries including hospitals, physician groups, healthcare payers, laboratory research, insurance, lending, manufacturing, retail and state government. Scott can be reached at

    Editor's note: More healthcare articles, resources, news and events are available in the BeyeNETWORK's Healthcare Channel featuring Scott Wanless and Laura Madsen.

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